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Shipping Information


1. SHIPPING METHODS

All orders are shipped worldwide via our affiliate courier DHL and all shipments are insured against theft and accidental damage.
Please note that delivery outside of the EU may be subject to local import taxes, which are your responsibility where they apply.
Please be aware that we cannot deliver to post office boxes.
We process and send orders during our service hours, Monday to Friday from 9:00 am till 6:00 pm CET (with the exception of German public holidays). 

2. SHIPPING COSTS AND DELIVERY TIME

Shipping Destination

Shipping Method    

Shipping Costs

Delivery Time 
(business days)

GERMANY 

DHL Standard Free of charge 1-3

EUROPE EU 

Austria, Belgium, Bulgaria, Czech Republic, Denmark, Finland, France, Greece, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

DHL Premium

Free of charge

 

2-5

EUROPE NON EU  

Liechtenstein, Switzerland, Norway

DHL Premium € 10,00 2-5

EUROPE NON EU  (extended)

Russia

Turkey

 

DHL Premium

DHL Premium

 

€ 10,00

€ 10,00

 

5-15

3-9

INTERNATIONAL NON EU 

Israel

Lebanon

Canada

Saudi Arabia

United Arab Emirates

United States

 

DHL Premium

DHL Premium

DHL Premium

DHL Premium

DHL Premium

DHL Premium

 

€ 15,00

€ 15,00

€ 15,00

€ 15,00

€ 15,00

€ 15,00

 

12-16

6-8

5-7

6-9

8-12

10-12

 

MORE DELIVERY COUNTRIES

We deliver to more than 30 countries all over the world. If you are looking for information on shipping options and shipping costs for a country that is not shown in the chart, please e-mail us at customercare@thecrocale.com with the details of your order and shipment address. We will get back to you about the shipment cost and send your order after receiving your confirmation. 

3. TRACK YOUR ORDER STATUS

As soon as we have shipped your order, you will receive an email of shipping confirmation with the link in order to track your order.